Take a look through some of our more frequently asked questions about the VRB, our services and our processes.

If you have elected to participate in a hearing via online video conference you will need:

Where possible, the members will make their decision on the day of your hearing and tell you the reasons for their decision. You will also receive a written copy of the decision and the DVA will also be sent a copy.

Hearings are conducted by a panel of three VRB members:  a Senior Member, a Services Member and a Member.

A dispute resolution event is about helping parties to resolve an application. 

The most common dispute resolution events we use are outreaches. They are brief, informal meetings aimed at identifying issues and facilitating resolution. 

ODR is a wholly online process that lets current serving members, veterans and their families resolve applications when and where it's convenient for them. This could be at home, at work or on a phone.

How it works

There are three steps involved:

Applications made directly to the VRB 

After we receive your application, we check what you have sent us and let you know if we need any more information at that stage.

It is important to us that you can fully participate in the review and present your case.

Our processes are informal, cost-free and user-friendly.