Can I get help, support or have someone represent me?
The VRB is not like a court. Our processes are generally cost-free and we seek to resolve your application with as little formality as possible. You have the right to be represented throughout the review process. However, lawyers cannot appear at our hearings. Many Ex Service Organisations and the Legal Aid Commissions in some states provide advocates who are free of charge. You can ask our registry staff to help you find a representative.
If you choose an advocate or representative that charges a fee, we cannot pay or reimburse these costs. Similarly, DVA also cannot pay any expenses your representative may charge.
I hold legal qualifications; can I appear as a representative?
Under the law, people with legal qualifications are prohibited from representing veterans at VRB hearings. However, legal representatives are not prevented from participating in ADR events, or assisting a veteran to prepare written submissions for a hearing.
Will my application be private and confidential?
Most VRB applications are private and confidential. Our hearings are not open to the public.
Can I record a dispute resolution event or hearing?
You generally can't record a dispute resolution event or hearing or conference that you are involved in.
We record most hearings, but we don't provide you with a recording of the hearing. However, you can make a request to our registry staff if you require a copy of the recording
I am about to be deployed, can I still participate in my review?
Yes. In many cases, we are able to arrange for you to participate in your ADR event or hearing by phone. If this is not possible, we will see if your application can be resolved on the papers. If we need additional material, we will contact you by email.
I sorted things out with DVA before my review, what now?
If you resolve your application with DVA before we start the review process or you decide you no longer wish to proceed, please let us know immediately. We can then use the vacated listing time to help other veterans resolve their cases.
Who covers the cost of obtaining my medical evidence?
You can apply to DVA to be reimbursed for the costs of obtaining medical evidence (including associated travel costs) in support of your application. The VRB is not involved in the processing of these claims.
Am I responsible for my travel expenses?
You can also apply to DVA be reimbursed for the cost of some travel expenses.
Can I participate in ADR events or hearings by phone or online?
Yes. Most of our ADR events are conducted by phone. If you can’t attend a hearing in person, you can ask to participate online. Please contact our registry staff to make these arrangements.
Can I ask for my hearing or dispute resolution event to be delayed?
If you have a good reason, you can ask us to delay a listed hearing, outreach or other dispute resolution event.
We will let you know if we agree that you have a good reason to change the date.
You will need to contact us in writing if you want to delay your listed event.
How long will it take for my case to be resolved?
Based on an average case, if your application can be resolved via a Dispute Resolution process it may only take 3-6 months. If your application proceeds to a VRB hearing, it may take longer to be resolved.
Your case may take more or less time. For example, a straightforward case may be resolved faster than the times noted above.
I am unhappy with the new decision made by the VRB, what now?
You can appeal to the Administrative Review Tribunal (ART). Certain time limits apply. Please follow the link to the ART’s website.